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Privacy Policy

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Cyberlumeneer Ltd trading as Encore.io ("Encore") operates encore.io and may operate other websites. It is Encores's policy to respect your privacy regarding any information we may collect while operating our websites. We remain fully committed to the protection of your privacy at all times. The information contained in this policy has been published to inform you of the way in which any personally identifiable information (Personal Information) you may provide us with, or we collect from you will be used. We recommend that you read our privacy policy carefully in order to fully understand how we treat your personal information.

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For the purpose of the Data Protection Act 2018 and any national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK, we are the data controller.

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PERSONAL INFORMATION WE MAY OBTAIN FROM YOU
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We may collect and obtain and use the following Personal Information about you:

  • Information you supply to us directly - this includes the information that you provide when filling in forms on our site, registering to use our services, or corresponding with us through our site or by phone, email or otherwise. Information we collect about you - this includes information provided through your visits to our site, which includes location and traffic data, weblogs, resources you access and other communication data.

  • Information received from other sources - this includes information we receive about you from third parties including business partners, sub-contractors, advertising networks and search information providers. We will notify you when we receive information about you from them and the purposes for which we intend to use that information.

We may obtain information about your computer, which includes your IP address, browser type and operating system where available. This accumulation of data is used to assist system administration, and to supply information to our advertisers. To the extent that any of this information constitutes Personal Information for the purposes of the data Protection Laws, it will be processed by us in accordance with our responsibilities under the Data Protection Laws.

We may also collect information regarding your browsing activity and interests through use of a cookie file. This cookie file is stored on the hard drive of your computer and contains information that is transferred to your computer's hard drive. We use the collection of this Personal Information to help us improve the experience of users on our site and to deliver a more personalised service with more relevant content. The collection of this Personal Information allows us to:

  • Store Personal Information indicative of your preferences, allowing us to adjust our site to appeal to your individual interests

  • Estimate the size and usage patterns of our audience

  • Record the Personal Information of any transactions carried out by you through our site

  • Identify you upon your return to our site

  • Increase the speed of your searches

You remain entitled to refuse cookies by adjusting your browser settings accordingly. Doing so however may restrict your access to certain areas within our site. Unless you adjust your browser settings to refuse cookies, our system will issue cookies when you log on to our site.

Our advertisers may also issue cookies, however we have no control over the cookies they issue.

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WHERE WE STORE PERSONAL INFORMATION ABOUT YOU
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The information we obtain from you will be stored at a destination within the European Economic Area ("EEA"). Staff members operating within the EEA who work for or on behalf of us may process this information. Such staff members may, among other things, be involved in the processing of payment Personal Information, the provision of support services and the delivery of your request(s) for us to provide services.

When submitting your Personal Information or any third-party Personal Information, you are agreeing to, or have obtained the data subject's consent to, such processing, transfer or storage as outlined above. We will take all reasonable steps necessary to maintain the security of your Personal Information in accordance with this privacy policy.

We store the Personal Information you provide us with on our secure servers. In the event of us giving you (or you choosing) a password which grants you access to specific areas within our site, it remains your responsibility to maintain the confidentiality of this password. This includes the responsibility to refrain from sharing your password with other parties.

Because the transmission of Personal Information via the internet cannot be assumed completely secure, we cannot guarantee the security of any of your Personal Information transmitted to our site; you are therefore responsible for any risk associated with such transmission. We will however at all times take all reasonable steps to ensure the transmission of your Personal Information is executed as securely as possible, and upon receipt of your Personal Information we will continue at all times to enforce strict security procedures and features in an attempt to prevent any unauthorised access.

We collect Personal Information and other information about you to allow us to provide the service and to improve our service. We may share any information we collect with our third-party service providers to our service providers for the same purposes. We use your Personal Information to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

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HOW WE USE YOUR INFORMATION
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The information we hold about you may be used in any of the following ways:

  • To provide and to improve our services to you

  • To send you further information about our services for which we think you may have an interest

  • To send you further information about our services based on a request we have received from you

  • To fulfil our obligations to you

  • To provide you with notification about any changes to our services relevant to you

We may also use the Personal Information we hold about you to provide you with information about other services we offer which we feel may be of interest to you. We may provide this information electronically via email, telephonically via SMS or telephone, and/or by post. and, in each case, you have not opted out of receiving that marketing If you wish to reject such communication regarding our other services, we will give you the opportunity to terminate our permission to contact you for such purposes.

We will get your express opt-in consent before we share your personal data with any company outside the Access UK Ltd group of companies for marketing purposes.

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DISCLOSURE OF YOUR INFORMATION
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Disclosure of your personal information to third parties will occur if:

  • We sell or purchase any business or assets. In such case, we may authorise the disclosure of your Personal Information to prospective sellers or buyers of such business or assets

  • Encore.io or the substantial majority of its assets are sold to a third party. In such case, your Personal Information may be one of the transferred assets

  • We are required to disclose your Personal Information in order to fulfil any legal obligation, to enforce our Terms and

Conditions, or to protect the property, rights or safety of encore.io, users of our services or others. In such case, information may be exchanged with third party companies or organisations in order to prevent fraud or reduce credit risk

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YOUR RIGHTS​
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You retain the right to request us to refrain from processing your Personal Information for the purposes of marketing. To exercise such right, you may reply to any information we send you, detailing your request that we refrain from sending any further marketing correspondence, or you can exercise this same right by contacting us electronically via the 'Get Started' contact form listed on this website. We may at times provide links on our site to third party websites, including without limitation those owned or managed by our partner networks, affiliates or advertisers. These websites have separate privacy policies, and we therefore cannot accept any responsibility for the content. As such, choosing to follow these links is a choice you make at your own risk, and we advise that you check these websites' individual privacy policies before submitting any Personal Information.

We are required to maintain your Personal Information accurately, if you believe any of the Personal Information that we process is inaccurate you are entitled to contact us to correct any inaccuracies via the 'Get Started' contact form listed on this website. Where we agree that the Personal Information held by us is inaccurate we will correct such inaccuracies without undue delay.

We will not be responsible for correcting inaccuracies in third party Personal Information unless you have informed us of such inaccuracies and we will provide you with reasonable assistance in complying with your obligations as data controller under the applicable Data Protection Laws in relation to any inaccurate third party data.

Right to be forgotten - if we no longer have a legal basis to process your Personal Information or if the legal basis that we are relying on is consent and you subsequently withdraw your consent then we will stop processing your personal data. To the extent that you no longer wish to be contacted by us we will need to maintain a record of that to ensure that we do not contact you again in the future.

You are responsible for ensuring that any third party request to be forgotten is applied to any third party Personal Information that you send to us, we will provide you with reasonable assistance in complying with your obligations as data controller under the applicable Data Protection Laws in relation to any third party requests to be forgotten.

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ACCESSING YOUR INFORMATION
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You may at any time contact us to review the Personal Information we hold about you. You may exercise this right by contacting us via the 'Get Started' contact form listed on this website, or otherwise in accordance with the Data Protection Laws.

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THIRD-PARTY PROCESSORS

Our carefully selected partners and service providers may process personal information about you on our behalf as described below: 


Digital Marketing Service Providers

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We periodically appoint digital marketing agents to conduct marketing activity on our behalf, such activity may result in the compliant processing of personal information.  

Our appointed data processors include:
(I) Prospect Global Ltd (trading as SoPro) Reg. UK Co. 09648733.

You can contact SoPro and view their privacy policy here: http://sopro.io.  

SoPro are registered with the ICO Reg: ZA346877. Their Data Protection Officer can be emailed at: dpo@sopro.io.

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CHANGES TO OUR PRIVACY POLICY
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If at any time we make a change to our privacy policy, we will update this page to reflect such change. Where we feel it appropriate, we will notify you by email, however we recommend you review this page periodically to ensure you continue to agree with our current privacy policy.

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